NEXO does not import deposits

Describe the problem:
Importing transactions directly through Nexo or uploading .csv manually shows incomplete transactions in Koinly. I am missing deposits in USDT and I see a negative balance in USD, while I don’t use USD in my NEXO account.

Which exchange/wallet is this regarding?
NEXO.

How did you import data into this wallet?
First via Nexo in-app, then later downloaded the .csv file and imported that manually.

What have you tried to fix this so far?
I have only done these 2 things.

Same, trying to upload Nexo transactions and most of them can’t be processed, especially Top up crypto but also others. I reached out to Koinly, curious to see what resolution they have. Many users are reporting the same issue, not sure why it’s so complicated to fix it.

I have the same issue. “Top Up” crypto transactions are not recognized.

other issue is I am not able to import the transactions directly, looks like broken.

Hi Guys,

This issue was resolved today, please can you try to import the files again?