Kraken API decline

Koinly Support
1

Describe the problem:
Kraken API is showing a decline access error. It was working fine for months then started showing the error a few days ago

Which exchange/wallet is this regarding?
Kraken

How did you import data into this wallet?
Auto sync API

What have you tried to fix this so far?
I’ve tried to reimport and use a new API, but I get the same error.

2

Same error on my side.
Also tried changing the API, but still get the same error.

API Error: The Kraken API is not responding. Please try again later

3

Got following response by support
(sync did work):

Hey there it’s Serena here from Customer Support :waving_hand:
Thanks for reaching out!

Can I ask you to try resyncing this wallet from the beginning?
https://support.koinly.io/hc/en-us/articles/9915786812316-How-to-resync-your-wallet-from-the-beginning

If this does not resolve the issue, then please upvote the bug report here for all updates:

Please feel free to reach out if you have any further questions, and I’d be happy to help :folded_hands:

Kind regards,

Serena
Koinly Customer Support