By having a discord community, we can all together help each other better. There are some questions that could easily be answered by other koinly users and this will reduce the amount of support given by koinly itself.
It will be easier as well to provide feedback to koinly and have a closer cooperation between koinly and its users.
It could also be easier to spread information, roadmaps, news, updates from koinly to its users.
There is a lot of opportunities and potential by having something like this