I’m having the same problem too. I assume that support for Bitforex is currently in progress (which is great since I’m pretty sure Koinly is the only portfolio tracker to do so with Bitforex) and functionality is only being afforded to a few beta testers. I emailed them asking for beta access, idk if that will do anything, but all we can really do now is wait for full functionality to come through and I assume that everything will just be synced up automatically since I have already given them the API.