Unable to sync Coinbase with Koinly

Describe the problem:
API failed to work. Tried resyncing, failed. Disconnected API and tried to reconnect, will not work. When attempting to connect to my Coinbase it just launches Coinbase instead of asking me to connect.

Which exchange/wallet is this regarding?

How did you import data into this wallet?
Auto-Sync. Doesn’t work with transaction csv’s.

What have you tried to fix this so far?

Hey @Cruise_Miller

Please reach out to the support team via email so they troubleshoot for you.

[email protected]

I’m not too sure what you mean by Transaction CSVs not working, I too have a CB account and just downloaded the Transaction History report, and it uploads fine. Are you sure you followed the right steps?

Screenshot 2024-02-09 at 19.24.24

Screenshot 2024-02-09 at 19.24.14

Please also try using a different browser or clearing your cache/cookies - the Authorise via Coinbase method also seems to be working ok.

Do you see the page where it says authorise Koinly v19?Screenshot 2024-02-09 at 19.26.26