Describe the problem:
Paid for pro subscription via eth txn hash:
0xe17c1080d825b4f39fd4c22bcba278ee764773766733bf75441287ea9f9b132f
Which exchange/wallet is this regarding? meta mask
How did you import data into this wallet?
Standard wallet connect
What have you tried to fix this so far? contact CS
Is there a POC or email for account purchase help?
Hello Glenn!
Alex from Koinly here 
You can get in touch with our accounts team by emailing hello@koinly.io and mentioning that it’s related to a purchase.
It will usually not take more than a day or two before they get back to you.
Hope this helps!
Best regards,
Alex