# Support for taxes

**URL:** <https://discuss.koinly.io/t/support-for-taxes/2183>\
**Category:** Koinly Support\
**Created:** [February 25, 2021, 8:29pm UTC](https://discuss.koinly.io/t/support-for-taxes/2183 "2021-02-25T20:29:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Mark\_Reisbord](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/mark_reisbord/32/993_2.png) [@Mark\_Reisbord](https://discuss.koinly.io/u/Mark_Reisbord)\
**Post date:** [February 25, 2021, 8:29pm UTC](https://discuss.koinly.io/t/support-for-taxes/2183/1 "2021-02-25T20:29:09Z")

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**Describe the problem:**  
i just signed up with you guys, there’s no one to talk to - i find that unpleasant to say the least.

**Which exchange/wallet is this regarding?**

tried to load all metamask, uniswap, coinbase, coinbase pro, and kucoin.  
**How did you import data into this wallet?**  
nothing appears to have worked

**What have you tried to fix this so far?** as best as i can

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**Author:** ![europa](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/europa/32/576_2.png) [@europa](https://discuss.koinly.io/u/europa)\
**Post date:** [February 27, 2021, 7:37pm UTC](https://discuss.koinly.io/t/support-for-taxes/2183/2 "2021-02-27T19:37:28Z")

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@koinly @Nathan_Koinly used to be active on here but recently have been almost completely absent. I have contacted them twice through the chat on the main site to tell them they are losing users and to suggest they get a lot more active on these boards. They replied that they are aware of the backlog and intend to clear it soon. They placed a job vacancy for a support agent a few weeks ago, presumably they have not found anyone yet. It’s very strange to not even post a message explaining why they are absent. Shame, because the service is actually pretty good when support is available.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\
**Post date:** [November 2, 2021, 1:51pm UTC](https://discuss.koinly.io/t/support-for-taxes/2183/3 "2021-11-02T13:51:13Z")

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