I paid my pro plan in eth more than a week ago. However, I overpaid by mistake the equivalent of about $600 in eth. The coinbase commerce checkout detected the overpayment and asked me to contact the vender directly to resolve the issue. A transaction ID was also provided.
The same day I contacted koinly support by email. A first reply from ‘Support Team’ asked me whether I would like the amount to be credited to my Koinly account so I can purchase other reports with it. I immediately replied that I would like to be refunded instead. I also shared my ethereum address where I would like the overpaid eth to be sent back. Since then, I keep receiving emails from ‘Support Team’, ‘Operator from koinly’, ‘hello@koinly.io’, ‘Anders from koinly’ and ‘Robin from koinly’ to drag me into a kind of communication labyrinth where I’m told everything except that my overpaid eth was sent back. There was even one email telling me that the transaction failed and ‘do you need help with this?’. I got a number of emails asking me about my experience with the koinly support as if nothing happened. Now I don’t get answers to my emails for the last 4 days.
Well, this is not serious. Regardless to whether or when I receive my refund back, I have to share my experience: a website that takes credit card numbers from customers should show a more serious behaviour dealing with its customers money.