# Purchased but not working

**URL:** https://discuss.koinly.io/t/purchased-but-not-working/12329
**Category:** Koinly Support
**Created:** [March 14, 2022, 10:45pm UTC](https://discuss.koinly.io/t/purchased-but-not-working/12329 "2022-03-14T22:45:44Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![M\_S](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/m_s/32/7420_2.png) [@M\_S](https://discuss.koinly.io/u/M_S)
#### Post date: [March 14, 2022, 10:45pm UTC](https://discuss.koinly.io/t/purchased-but-not-working/12329/1 "2022-03-14T22:45:45Z")

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Hi, I have purchased plan for Tax year 2020-2021 (Pro plan) , but when I try downloading the report, it says that I still need to purchase the plan. can you assist with solving this issue? thanks

this is the error message I get “You have significantly exceeded your account limit of 11000 transactions, please reduce your transaction count or upgrade your plan”

but in the summary of tax year 2020-21 , I have only 5320 transactions (which is far less what my Pro plan covers)

I have messaged support, but they didn’t get back to me?

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### Author: ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)
#### Post date: [May 13, 2022, 10:46pm UTC](https://discuss.koinly.io/t/purchased-but-not-working/12329/2 "2022-05-13T22:46:15Z")

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