Poloniex CSV import queuing for more than 8 hours after initially using api sync

Koinly Support
1

Describe the problem:
Importing distributions CSV still in queue after 8 hours. Is there a way to clear the imports and start again?

Which exchange/wallet is this regarding?
Poloniex

How did you import data into this wallet?
initially through the API which showed I had some discrepancies because of some of the things the api didn’t support.
then tried via csv (only the distributions from poloniex). I did not clear any transactions in between.
this is when it was in a queue for more than 8 hours.

What have you tried to fix this so far?
I have tried importing it again but now I have 2 files in progress - neither have successfully imported.

2

hmm it seems to have auto resolved

3

Hello!

Alex from Koinly here :slight_smile:

I have been seeing a few reports for failed imports around the same time so I think what happened was likely caused by some servers being under more stress than normal.
But as you noticed it should be all good now!

We’re constantly working on making improvements to have a more stable experience :slight_smile:

If you notice consistent sync issues then please send us an email at hello@koinly.io

Have a great day!

Best regards,
Alex