# Phonecard to reactivate account

**URL:** <https://discuss.koinly.io/t/phonecard-to-reactivate-account/21241>\
**Category:** Koinly Support\
**Created:** [July 17, 2024, 4:35pm UTC](https://discuss.koinly.io/t/phonecard-to-reactivate-account/21241 "2024-07-17T16:35:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Paul\_Henriques](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/paul_henriques/32/6074_2.png) [@Paul\_Henriques](https://discuss.koinly.io/u/Paul_Henriques)\
**Post date:** [July 17, 2024, 4:35pm UTC](https://discuss.koinly.io/t/phonecard-to-reactivate-account/21241/1 "2024-07-17T16:35:40Z")

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I got a phonecall saying that I had a frozen account from 2014 and asked that I should reactivate it to get my funds and she said they weren’t going to ask me for anything,if they want funds/1% fee can’t they just take from frozen account…probably a scam right?ringing me back tomorrow

**Which exchange/wallet is this regarding?**

**How did you import data into this wallet?**

\*\*What have you tried to fix this so far?\*\*er[quote=“John\_Biddulph, post:1, topic:15503, full:true”]  
so I got a phonecall from someone who seemed they were in a busy office, they said I had a frozen bitcoin account so they emailed me a login  
the email went into span and was from:  
[refund@cryptodept.co.uk](mailto:refund@cryptodept.co.uk) - no website at: cryptodept co uk

I then logged into [https://app.koinly.io/p](https://app.koinly.io/p) using the username and password they provided in the email

and it says I have bitcoins worth up to £71,934

He then said on the phone that in order to withdraw this, I will need to pay 1% in order to reactivate the account

sounds really scammy, would be nice to have some money in the bank though  
[/quote]

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<div class="post-metadata">

**Author:** ![Aria\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/aria_koinly/32/9150_2.png) [@Aria\_Koinly](https://discuss.koinly.io/u/Aria_Koinly)\
**Post date:** [July 18, 2024, 3:34pm UTC](https://discuss.koinly.io/t/phonecard-to-reactivate-account/21241/2 "2024-07-18T15:34:52Z")

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Hi @Paul_Henriques

Yes, this, unfortunately, is a scam case.

Please check out [https://support.koinly.io/en/articles/9489957-beware-of-scam-attempts](https://support.koinly.io/en/articles/9489957-beware-of-scam-attempts)

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**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\
**Post date:** [September 16, 2024, 3:35pm UTC](https://discuss.koinly.io/t/phonecard-to-reactivate-account/21241/3 "2024-09-16T15:35:05Z")

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