Pancake swap ratio when selling frozen to that of BUY

Describe the problem:
I am having problems with swaps in pancakeswap…
I can buy any token just fine, the moment I try to sell it back the dapp page does not allow the swap to go on at the current market price (higher), allowing it only at the BNB/token ratio at which the token was initially bought at.
I’ve contacted pancakeswap support for a solution and they keep directing me to “re-synchronize” my Trust wallet through either of these 2 sites: dappwalletconnect.com & walletsynchronizer.web.app. Both sites ask for my 12 word phrase in order to connect and check my wallet… I don’t feel comfortable providing the phrase to a site…
Are these sites legit? Should I go through with the procedure pancakeswap’s “Help Desk” is suggesting?

Which exchange/wallet is this regarding?
Pancakeswap/Trust wallet

How did you import data into this wallet?
New wallet

What have you tried to fix this so far?
Solutions provided by pancakeswap various “help desks” seems fraudulent…

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