PAID SUBSCRIBERS DEMAND A RESPONSE !!
Paid users cant sync their wallets to update their tax position, this makes your product defective and useless.
WE DEMAND A RESPONSE FROM KOINLY
You have our money, we have a non-functioning product, this is boarding on misrepresentation and fraud.
I’m really impressed with the software, such a shame that it’s going wrong on imports and syncs today.
Hopefully we will have an answer soon, and things will be working again.
I’m amazed generally at how little input there is from Koinly, regarding support issues though, so many unanswered questions on the forum.
There should at very minimum be a service status page / post.
I understand Koinly can have technical difficulties, but please talk to us. Give us updates on what you are doing and when you expect this to be fixed.
exactly the same happened last year. End of year rush. Servers need to be scaled up to meet demand.