# Logout issues - session timeout **URL:** \ **Category:** Koinly Support\ **Created:** [November 11, 2023, 9:21am UTC](https://discuss.koinly.io/t/logout-issues-session-timeout/18696 "2023-11-11T09:21:57Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Viktar\_Kalesnikau](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/viktar_kalesnikau/32/10505_2.png) [@Viktar\_Kalesnikau](https://discuss.koinly.io/u/Viktar_Kalesnikau)\ **Post date:** [November 11, 2023, 9:21am UTC](https://discuss.koinly.io/t/logout-issues-session-timeout/18696/1 "2023-11-11T09:21:57Z")
I’m facing persistent logout issues where I have to repeatedly log in after periods of inactivity, receiving error messages such as ‘session timeout’ or ‘token limitation’. This occurs across all browsers (both mobile and desktop) and on mobile apps (Android and iOS).Clearing cookies and cache doesn’t resolve the issue, and more users have reported similar problems since 2021. Please address this. ---
**Author:** ![Aria\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/aria_koinly/32/9150_2.png) [@Aria\_Koinly](https://discuss.koinly.io/u/Aria_Koinly)\ **Post date:** [November 15, 2023, 4:33pm UTC](https://discuss.koinly.io/t/logout-issues-session-timeout/18696/2 "2023-11-15T16:33:01Z")
Hi @Viktar_Kalesnikau, This could be due our security platform, Cloudflare, being a bit overzealous and kicking you out of your account. Would you please reach out to our [Support Team](https://support@koinly.io) to look into this? ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\ **Post date:** [January 14, 2024, 4:33pm UTC](https://discuss.koinly.io/t/logout-issues-session-timeout/18696/3 "2024-01-14T16:33:33Z")
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