# Ledger Nano X won't sync **URL:** \ **Category:** Koinly Support\ **Created:** [July 1, 2023, 4:29am UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004 "2023-07-01T04:29:42Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Fergus\_Moffat](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/fergus_moffat/32/10367_2.png) [@Fergus\_Moffat](https://discuss.koinly.io/u/Fergus_Moffat)\ **Post date:** [July 1, 2023, 4:29am UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004/1 "2023-07-01T04:29:42Z")
**Describe the problem:** My first transaction with Koinly… to generate a 2022/23 Tax Report. Koinly says: No transactions found on my BTC wallet. I can ignore ‘No airdrops’ and ‘No trades’, but I do have Withdrawals. It would take some time to put these in manually, and I’m left to ponder what use is Koinly (and what it promises) if I have to go to this extent? **Which exchange/wallet is this regarding?** Ledger Nano X. I buy and sell with BTC Markets **How did you import data into this wallet?** What data? Which wallet? (see above) **What have you tried to fix this so far?** Re-synch. No result. ---
**Author:** ![Ali\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/ali_koinly/32/8406_2.png) [@Ali\_Koinly](https://discuss.koinly.io/u/Ali_Koinly)\ **Post date:** [July 3, 2023, 4:13pm UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004/2 "2023-07-03T16:13:04Z")
Hey @Fergus_Moffat 👋 Perhaps you are using the wrong address. In the first instance, can you please let me know if you followed the guide here - [https://help.koinly.io/en/articles/4735636-how-to-import-data-from-crypto-wallets-ledger-trezor-etc](https://help.koinly.io/en/articles/4735636-how-to-import-data-from-crypto-wallets-ledger-trezor-etc) ---
**Author:** ![Fergus\_Moffat](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/fergus_moffat/32/10367_2.png) [@Fergus\_Moffat](https://discuss.koinly.io/u/Fergus_Moffat)\ **Post date:** [July 5, 2023, 3:47pm UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004/3 "2023-07-05T15:47:06Z")
Yes, I followed the guide. Since this post, I have gotten as far as adding my wallets, but with BTC Markets, although the data import seems to have occurred (354 stated transactions) I’m getting this; _Auto-synch enabled. Synched 5 min ago. Access denied. Check your API keys._ I have set a new API key, logged out, logged back in, and and am still getting ‘Access denied’. ![Screenshot 2023-07-06 at 1.45.50 AM](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/2X/c/c61d5050fc1034b83131e8d3eb149d224a3eff14.png) ---
**Author:** ![Fergus\_Moffat](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/fergus_moffat/32/10367_2.png) [@Fergus\_Moffat](https://discuss.koinly.io/u/Fergus_Moffat)\ **Post date:** [July 7, 2023, 4:13am UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004/4 "2023-07-07T04:13:06Z")
Hello [Ali\_Koinly](https://discuss.koinly.io/u/ali_koinly) Leader. Do you have any more suggestions? Fergus ---
**Author:** ![Ali\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/ali_koinly/32/8406_2.png) [@Ali\_Koinly](https://discuss.koinly.io/u/Ali_Koinly)\ **Post date:** [July 7, 2023, 9:31am UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004/5 "2023-07-07T09:31:41Z")
Hey @Fergus_Moffat Has it been more than 30 days since you added BTC Markets wallet? It could be that the keys have now expired, and you need to generate new ones. I would guess that is the issue if previously, transactions have been synced on this API. Get back to me if the above is not the case, and I will open a support ticket for you 👍 ---
**Author:** ![Fergus\_Moffat](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/fergus_moffat/32/10367_2.png) [@Fergus\_Moffat](https://discuss.koinly.io/u/Fergus_Moffat)\ **Post date:** [July 7, 2023, 11:39am UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004/6 "2023-07-07T11:39:32Z")
Thanks for responding. No, I added all wallets, including BTC Markets, only this week. The others have synched. Still getting this; ![image](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/2X/5/55e01af2aea66046ac94c2320dd1c1cd9bc59670.png) Please note: I may be out of internet contact until 18 July. ---
**Author:** ![Ali\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/ali_koinly/32/8406_2.png) [@Ali\_Koinly](https://discuss.koinly.io/u/Ali_Koinly)\ **Post date:** [July 7, 2023, 2:15pm UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004/7 "2023-07-07T14:15:24Z")
@Fergus_Moffat Thanks for confirming that. Can you please email [support@koinly.io](mailto:support@koinly.io) and add this thread as a link in the message? We can then troubleshoot the account and I will refer this to our advanced team for you. Reach out to us when you are ready 👍 ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\ **Post date:** [September 5, 2023, 2:15pm UTC](https://discuss.koinly.io/t/ledger-nano-x-wont-sync/18004/8 "2023-09-05T14:15:44Z")
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