Koinly Dashboard - CRO that is locked up

Koinly Support
1

Describe the problem:
Hello! my Koinly dashboard is showing CRO that I don’t earn (lockedup amount).

Which exchange/wallet is this regarding?

How did you import data into this wallet?
imported CSV

What have you tried to fix this so far?
API, CSV and searched google

2

Hi @Leo_Tark

Thanks for your message. :+1:t2:

What you could do is create a manual Send (withdrawal) transaction for the amount you sent to be locked, then tag it as ‘Sent to Pool’.

This tells Koinly that even though you sent them to be locked, you still own them but they’re not in your possession at the moment.

Likewise, when you unlock them, you would add a Deposit back into your wallet and tag it as ‘Received from Pool’ to tell Koinly they’re in your wallet again. :+1:t2:

https://support.koinly.io/hc/en-us/articles/9914594792092-How-to-add-transactions-manually

https://support.koinly.io/hc/en-us/articles/9917463555100-What-are-Tags-labels

I hope that helps! :blush:

3

Hey Carl!

Thank you for the response.
I will try following your instruction and will let you know if I have any questions or concerns!