Keplr subwallet has balance error

Koinly Support
#1

Describe the problem:**

**I have AKT in my Keplr wallet on Koinly. It says I have 1 balance error in a subwallet.

Which exchange/wallet is this regarding?

I guess AKT is the subwallet

How did you import data into this wallet?

csv file

What have you tried to fix this so far?
I don’t know what to fix because when I clicked on Troubleshoot, it says I have no transactions. Yet when I click on the transactions (which are listed), I see nothing in red to show there are any issues. What to do now?

#2

Hi again @Gloria_Bradfute :wave:t2:

This could be a bug, is the balance shown on the subwallet correct?

#3

Well, all this is new to me. Does your question mean does the balance on Koinly equal the balance on Keplr wallet (for AKT)? Thanks for responding by the way.

#4

Hi @Gloria_Bradfute

Sorry, yes that’s what I meant. On the Wallets page → Keplr wallet, does the balance shown on Koinly match the amount of AKT you actually have?