# Hire support people

**URL:** <https://discuss.koinly.io/t/hire-support-people/2889>\
**Category:** Feature Requests\
**Created:** [March 25, 2021, 5:09pm UTC](https://discuss.koinly.io/t/hire-support-people/2889 "2021-03-25T17:09:08Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Kawika\_Ohumukini](https://avatars.discourse-cdn.com/v4/letter/k/eb8c5e/32.png) [@Kawika\_Ohumukini](https://discuss.koinly.io/u/Kawika_Ohumukini)\
**Post date:** [March 25, 2021, 5:09pm UTC](https://discuss.koinly.io/t/hire-support-people/2889/1 "2021-03-25T17:09:08Z")

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Hire more support people. I want to recommend your service but your slow response times is preventing me from doing that. Thank you.

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**Author:** ![NateB](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/nateb/32/195_2.png) [@NateB](https://discuss.koinly.io/u/NateB)\
**Post date:** [March 26, 2021, 11:35am UTC](https://discuss.koinly.io/t/hire-support-people/2889/2 "2021-03-26T11:35:49Z")

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Have to agree! I think Koinly has the best product by far, however other teams (CoinTracker/TaxBit, etc) have the edge with support times.

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**Author:** ![europa](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/europa/32/576_2.png) [@europa](https://discuss.koinly.io/u/europa)\
**Post date:** [March 26, 2021, 12:51pm UTC](https://discuss.koinly.io/t/hire-support-people/2889/3 "2021-03-26T12:51:03Z")

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Agree. They recently hired @Nathan_Koinly and @Louis_Koinly, both of whom posted once or twice and then disappeared. Several users have contacted them via the main site helpdesk to ask why they have disappeared from these boards and they just say they are aware of the situation and trying to hire. So, I don’t know what is going on but it is not a good look. I and others are doing our best to help on here (unpaid!) but at some point we will have to find an alternative site for calculating our taxes.

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**Author:** ![europa](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/europa/32/576_2.png) [@europa](https://discuss.koinly.io/u/europa)\
**Post date:** [March 26, 2021, 12:52pm UTC](https://discuss.koinly.io/t/hire-support-people/2889/4 "2021-03-26T12:52:05Z")

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If you agree, make sure to hit the “Vote” button in the top left of the page - hopefully that might wake somebody up at Koinly HQ.

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**Author:** ![affagaag](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/affagaag/32/1775_2.png) [@affagaag](https://discuss.koinly.io/u/affagaag)\
**Post date:** [March 26, 2021, 2:44pm UTC](https://discuss.koinly.io/t/hire-support-people/2889/5 "2021-03-26T14:44:01Z")

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I agree. It is annoying to wait so long for help.

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**Author:** ![sverre](https://avatars.discourse-cdn.com/v4/letter/s/f475e1/32.png) [@sverre](https://discuss.koinly.io/u/sverre)\
**Post date:** [September 30, 2021, 12:39pm UTC](https://discuss.koinly.io/t/hire-support-people/2889/6 "2021-09-30T12:39:49Z")

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also agree!  
There is a huge demand in this market, get fresh people and if needed capital  
You have a good tool, but without support, roadmap, community feedback gathering etc it will not stay like that.