# Gate.io syncing not working despite putting in new API

**URL:** <https://discuss.koinly.io/t/gate-io-syncing-not-working-despite-putting-in-new-api/18799>\
**Category:** Koinly Support\
**Created:** [November 25, 2023, 9:10am UTC](https://discuss.koinly.io/t/gate-io-syncing-not-working-despite-putting-in-new-api/18799 "2023-11-25T09:10:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ash\_U](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/ash_u/32/1841_2.png) [@Ash\_U](https://discuss.koinly.io/u/Ash_U)\
**Post date:** [November 25, 2023, 9:10am UTC](https://discuss.koinly.io/t/gate-io-syncing-not-working-despite-putting-in-new-api/18799/1 "2023-11-25T09:10:25Z")

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\*\*Describe the problem:gate.io syncing not working despite putting in new API

\*\*Which exchange/wallet is this regarding?\*\*[gate.io](http://gate.io)  
\*\*How did you import data into this wallet? sync

\*\*What have you tried to fix this so far? recreated api

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<div class="post-metadata">

**Author:** ![Ali\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/ali_koinly/32/8406_2.png) [@Ali\_Koinly](https://discuss.koinly.io/u/Ali_Koinly)\
**Post date:** [November 29, 2023, 5:17pm UTC](https://discuss.koinly.io/t/gate-io-syncing-not-working-despite-putting-in-new-api/18799/2 "2023-11-29T17:17:19Z")

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Hey @Ash_U

Please contact support for any on-going API issues

[support@koinly.io](mailto:support@koinly.io)

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**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\
**Post date:** [November 29, 2023, 8:18pm UTC](https://discuss.koinly.io/t/gate-io-syncing-not-working-despite-putting-in-new-api/18799/3 "2023-11-29T20:18:04Z")

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