# Gate.io, both API and CSV import do not work

**URL:** <https://discuss.koinly.io/t/gate-io-both-api-and-csv-import-do-not-work/4664>\
**Category:** Koinly Support\
**Created:** [May 10, 2021, 4:09pm UTC](https://discuss.koinly.io/t/gate-io-both-api-and-csv-import-do-not-work/4664 "2021-05-10T16:09:49Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kuttyjoe](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/kuttyjoe/32/2893_2.png) [@Kuttyjoe](https://discuss.koinly.io/u/Kuttyjoe)\
**Post date:** [May 10, 2021, 4:09pm UTC](https://discuss.koinly.io/t/gate-io-both-api-and-csv-import-do-not-work/4664/1 "2021-05-10T16:09:50Z")

</div>

**Describe the problem:**  
API does not import things like Lending, lockup, or staking. CSV is completely incompatible.

**Which exchange/wallet is this regarding?**

> **[Buy/Sell Bitcoin, Ethereum and 4,700+ Altcoins | Cryptocurrency Exchange |...](https://www.gate.com/)**
>
> Gate - Leading cryptocurrency exchange with over 4,700 cryptocurrencies & stablecoins such as Bitcoin ✓ Ethereum ✓ Dogecoin ✓ Start trading crypto with Gate.com now!

**How did you import data into this wallet?**  
Importing CSV or API. Both ways fail.

**What have you tried to fix this so far?**  
I’ve spoken with support several times over several days. Tech support simply stopped responding since May 3 so I do not know if the problem is fixable, or being worked on, or anything.

---

<div class="post-metadata">

**Author:** ![prc](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/prc/32/810_2.png) [@prc](https://discuss.koinly.io/u/prc)\
**Post date:** [June 28, 2021, 10:49am UTC](https://discuss.koinly.io/t/gate-io-both-api-and-csv-import-do-not-work/4664/2 "2021-06-28T10:49:09Z")

</div>

Same here.  
API gives wrong reconciliation (simple spot trades & deposits / withdrawals).  
And manual exports are subject to 1000 trade-per-file limits.  
Even when exporting under this 1000-record limit for all trades manually (CSV), converting to Koinly format, and importing it still does not balance.

---

<div class="post-metadata">

**Author:** ![Zhenya\_Levchenko](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/zhenya_levchenko/32/3945_2.png) [@Zhenya\_Levchenko](https://discuss.koinly.io/u/Zhenya_Levchenko)\
**Post date:** [August 17, 2021, 3:26am UTC](https://discuss.koinly.io/t/gate-io-both-api-and-csv-import-do-not-work/4664/3 "2021-08-17T03:26:17Z")

</div>

I reached out to [Gate.io](http://Gate.io) today. I think the problem is on their end, as the same problem happened when I tried to connect them to [cointracker.io](http://cointracker.io) via API. Does Koinly supprt respond to any of these requests? I’m trying this platform out before signing up. So far it seems like the best one!

---

<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\
**Post date:** [October 16, 2021, 3:26am UTC](https://discuss.koinly.io/t/gate-io-both-api-and-csv-import-do-not-work/4664/4 "2021-10-16T03:26:43Z")

</div>

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.