# FTX API sync broken?

**URL:** <https://discuss.koinly.io/t/ftx-api-sync-broken/10245>\
**Category:** Koinly Support\
**Created:** [January 9, 2022, 9:38pm UTC](https://discuss.koinly.io/t/ftx-api-sync-broken/10245 "2022-01-09T21:38:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![dsvensson](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@dsvensson](https://discuss.koinly.io/u/dsvensson)\
**Post date:** [January 9, 2022, 9:38pm UTC](https://discuss.koinly.io/t/ftx-api-sync-broken/10245/1 "2022-01-09T21:38:45Z")

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1. I can’t find the Intercom support any longer, even if I have a paid plan, is this really the only support nowadays?

2. FTX reports something called “Margin fee refund” multiple times per minute multiple days, like “$0.01” each time, looks noisy, no idea what it means. I fat-fingered a PERP one time that I cancelled instantly. This “Margin fee refund” shows up multiple days.

3. Significant differences in the wallet transactions when comparing the FTX. One instance I sold 2160 of a coin, but the previous buy for that coin is only 615.1 according to Koinly. Looking at FTX the numbers add upp. This applies to a lot of transactions.

4. Calculated balance is off by \>100%.

As it stands right now I’m unable to use the service for tax reporting, which is too bad, because most other integrations work ok.

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**Author:** ![Tracelemental](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/tracelemental/32/5657_2.png) [@Tracelemental](https://discuss.koinly.io/u/Tracelemental)\
**Post date:** [January 31, 2022, 8:43pm UTC](https://discuss.koinly.io/t/ftx-api-sync-broken/10245/4 "2022-01-31T20:43:05Z")

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Come on Koinly. We need some support on the FTX api.

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**Author:** ![dsvensson](https://avatars.discourse-cdn.com/v4/letter/d/57b2e6/32.png) [@dsvensson](https://discuss.koinly.io/u/dsvensson)\
**Post date:** [January 10, 2022, 9:58am UTC](https://discuss.koinly.io/t/ftx-api-sync-broken/10245/3 "2022-01-10T09:58:12Z")

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Is FTX integration known to be broken, and you’re working on a fix?

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**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\
**Post date:** [April 1, 2022, 8:43pm UTC](https://discuss.koinly.io/t/ftx-api-sync-broken/10245/5 "2022-04-01T20:43:33Z")

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