ETH Buys Flagged as missing purchase history?

I have transferred ETH from my one wallet into my Binance wallet (this transaction is shown as “Transfer”). I then made two small purchases of Harmony (ONE) using some of the ETH, both of these purchases are shown in Koinly as “Exchange”. Both of these purchases of ONE have warnings “missing purchase history”? The confusing aspect is that the net balance of ETH shown in Binance (website) is exactly the same as Koinly’s ETH balance in it’s Binance wallet, so it looks like the two ETH buys of ONE in Koinly have correctly reduced the balance of ETH in the Binance wallet.

I use the API sync in Binance and also downloaded the Binance csv transaction file to manually add in the deposits/missing transactions.

I’ve tried adding a deposit of ETH in the same number as one of the transactions with the error and the error does not go away and not surprisingly, the overall ETH balance is thrown off by the deposit (which I’ve now deleted). So I can’t see how to change my existing transactions or create some type of new transaction to make these two errors go away.

Thank you for your help.

Hey David,

Thanks for reaching out about this. In order to assist you in the best way, we would need to access your account to have a look at the mentioned transactions.

Please get in touch with us via email/live chat and mention this thread in your message.

This will be the fastest way to get help on the matter :slight_smile:

Best
Ali :rocket: