Enable API Manual Adjustments

Koinly Support
1

Describe the problem:
Transfers show a Gain / Loss - I have tried everything to correct this, checked time differences etc… but the API Syncing does not allow the user to change anything related to the API.

The API does 90% of the job, so could you please allow the user to manually adjust the API syncing or allow the user to deactivate the auto-matching rule part of a transaction otherwise I am left with manually entering all my transfers due to the Gain/Loss reported under it.

Which exchange/wallet is this regarding?

This regards a good portion of my transfers.

How did you import data into this wallet?

API Sync

What have you tried to fix this so far?

  • Unable to amend the time
  • This comes from a time difference due to different time zones
  • Took out the Tx Hash
  • Updated the transaction multiple time
  • Checked the time which is under 12 hours and fits into auto-matching rule
  • Checked the sent and received amounts which are in-line (deducted with fees)

Please allow the user to Manually adjust the API Sync and insert a function that once this has been manually adjusted it won’t sync again during syncing update (just like the soft delete function

2

Hello,

We don’t have those types of advanced features in Koinly yet; the transfer gains are also related to country settings. Some countries can’t change this due to laws in their particular jurisdiction. If you’re sure your country allows you to make wallet-to-wallet transfers without gains, and it’s still not working, please log a ticket with Koinly support and we’ll look at your account specifically to solve the problem.

Kind regards,

Anakin

3

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