Duplicate subscription charge + “Unknown error occurred” when downloading Tax Report
Hi Koinly Support,
I have two issues on my account that I’d like resolved:
1. Duplicate charge: I was charged twice for the same plan. Could you please check my billing history and refund the duplicate charge? Let me know if you need the transaction dates/amounts from my end to help locate them.
2. Tax Report error: I recently fixed the wallet issues flagged on my PayPal (2) wallet (missing deposit history, missing purchase history) and updated the corresponding transactions on my connected Coinbase wallet. After re-uploading the corrected files to both wallets, the wallet warnings cleared. However, when I now try to download my 2025 Tax Report (Capital Gains/P&L showing -$15,756.99), I get a red banner saying “Unknown error occurred” and the report will not generate. I’ve tried closing the error and retrying, and switching report types, without success.
Could you please look into why the report generation is failing? Happy to provide screenshots or my account email if needed.
Thank you,
Lisseth