# Custom CSV File Does Not Import

**URL:** <https://discuss.koinly.io/t/custom-csv-file-does-not-import/17295>\
**Category:** Koinly Support\
**Created:** [April 5, 2023, 6:15pm UTC](https://discuss.koinly.io/t/custom-csv-file-does-not-import/17295 "2023-04-05T18:15:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Tim\_Tomlinson](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/tim_tomlinson/32/9970_2.png) [@Tim\_Tomlinson](https://discuss.koinly.io/u/Tim_Tomlinson)\
**Post date:** [April 5, 2023, 6:15pm UTC](https://discuss.koinly.io/t/custom-csv-file-does-not-import/17295/1 "2023-04-05T18:15:10Z")

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**Describe the problem:**  
Because Koinly is not reading my FTX CSV files, I used the Koinly template to create a custom CSV file and it still does not import.

**Which exchange/wallet is this regarding?**  
FTX

**How did you import data into this wallet?**  
Custom CSV

**What have you tried to fix this so far?**  
Custom CSV

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**Author:** ![Tim\_Tomlinson](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/tim_tomlinson/32/9970_2.png) [@Tim\_Tomlinson](https://discuss.koinly.io/u/Tim_Tomlinson)\
**Post date:** [April 5, 2023, 6:19pm UTC](https://discuss.koinly.io/t/custom-csv-file-does-not-import/17295/2 "2023-04-05T18:19:06Z")

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The interesting thing is Koinly read the first 5 lines of the FTX CSV, which were all buys. All the other lines errored out. I then deleted the first 5 lines and imported again. This time it read the first 3 lines (AVAX buys) and the rest of the other lines errored off. I then deleted the first 3 lines and tried again. No luck after that. All other lines are buys, just like AVAX, except for SOL, BTC, and ETH. Formatting is the same.

The custom CSV file used the format exactly as specified and nothing imported.

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**Author:** ![Ali\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/ali_koinly/32/8406_2.png) [@Ali\_Koinly](https://discuss.koinly.io/u/Ali_Koinly)\
**Post date:** [April 5, 2023, 8:09pm UTC](https://discuss.koinly.io/t/custom-csv-file-does-not-import/17295/3 "2023-04-05T20:09:55Z")

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@Tim_Tomlinson Sorry to hear that!

We would love to help you resolve this. Can you open a ticket via the web messenger and send us the file you are working on? We can then troubleshoot and identify the problem.

Best wishes,

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**Author:** ![Tim\_Tomlinson](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/tim_tomlinson/32/9970_2.png) [@Tim\_Tomlinson](https://discuss.koinly.io/u/Tim_Tomlinson)\
**Post date:** [April 5, 2023, 8:47pm UTC](https://discuss.koinly.io/t/custom-csv-file-does-not-import/17295/4 "2023-04-05T20:47:51Z")

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Thanks for the quick response. I figured out the problem. User error. Thanks!

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**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\
**Post date:** [April 5, 2023, 11:48pm UTC](https://discuss.koinly.io/t/custom-csv-file-does-not-import/17295/5 "2023-04-05T23:48:32Z")

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