# CSV import from crypto.com app has produced incorrect fiat balance **URL:** \ **Category:** Koinly Support\ **Created:** [March 20, 2024, 6:24pm UTC](https://discuss.koinly.io/t/csv-import-from-crypto-com-app-has-produced-incorrect-fiat-balance/20157 "2024-03-20T18:24:10Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Simon\_White](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/simon_white/32/1691_2.png) [@Simon\_White](https://discuss.koinly.io/u/Simon_White)\ **Post date:** [March 20, 2024, 6:24pm UTC](https://discuss.koinly.io/t/csv-import-from-crypto-com-app-has-produced-incorrect-fiat-balance/20157/1 "2024-03-20T18:24:10Z")
**Describe the problem:** I have run a CSV import and ended up with an incorrect large fiat balance on my Koinly dashboard **Which exchange/wallet is this regarding?** [crypto.com](http://crypto.com) app **How did you import data into this wallet?** CSV, divided into 2 files going back to 2020 **What have you tried to fix this so far?** Unsure what to do as I don’t want to delete this unless I need to ---
**Author:** ![Carl\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/carl_koinly/32/854_2.png) [@Carl\_Koinly](https://discuss.koinly.io/u/Carl_Koinly)\ **Post date:** [March 20, 2024, 9:29pm UTC](https://discuss.koinly.io/t/csv-import-from-crypto-com-app-has-produced-incorrect-fiat-balance/20157/2 "2024-03-20T21:29:49Z")
Hi @Simon_White Thanks for your message. 😊 It sounds like you have the crypto trades but are potentially missing some files. On our [Crypto.com App integration page](https://koinly.io/integrations/crypto-com/) it mentions to grab extra files if you use their fiat wallet or Visa card: ![image](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/2X/e/eec880a6938ca5c8e0106ef0dd8cc54f485b1c48.png) Take a look and let me know if that helps. 👍🏻 ---
**Author:** ![I\_Just\_Want\_Games\_Pl](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/i_just_want_games_pl/32/1528_2.png) [@I\_Just\_Want\_Games\_Pl](https://discuss.koinly.io/u/I_Just_Want_Games_Pl)\ **Post date:** [March 20, 2024, 11:41pm UTC](https://discuss.koinly.io/t/csv-import-from-crypto-com-app-has-produced-incorrect-fiat-balance/20157/3 "2024-03-20T23:41:39Z")
I have the same issue as OP. I have done what you said both cyrpto and fiat Csv’s are uploaded but koinly is still ignoring the direct card to cyrpto coin transactions. It’s classing it as a buy rather than a deposit/buy transaction Upon reading other similar posts this has been a issue for over 2 years with developers saying they are aware of the issue and no that there is “No timeline for resolve.” which begs the question… How can koinly be the tax report system I can use with ease let alone a work around for the issue at hand. Pretty poor really ---
**Author:** ![Simon\_White](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/simon_white/32/1691_2.png) [@Simon\_White](https://discuss.koinly.io/u/Simon_White)\ **Post date:** [March 21, 2024, 1:08pm UTC](https://discuss.koinly.io/t/csv-import-from-crypto-com-app-has-produced-incorrect-fiat-balance/20157/4 "2024-03-21T13:08:38Z")
Thanks @Carl_Koinly I tried that without success as it didn’t reduce my fiat balance. However, I went through the CSV and moved my previous cash outs to ‘0’ and that seems to have sorted it. It is close enough! ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\ **Post date:** [March 21, 2024, 6:18pm UTC](https://discuss.koinly.io/t/csv-import-from-crypto-com-app-has-produced-incorrect-fiat-balance/20157/5 "2024-03-21T18:18:58Z")
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**Author:** ![Carl\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/carl_koinly/32/854_2.png) [@Carl\_Koinly](https://discuss.koinly.io/u/Carl_Koinly)\ **Post date:** [March 21, 2024, 6:22pm UTC](https://discuss.koinly.io/t/csv-import-from-crypto-com-app-has-produced-incorrect-fiat-balance/20157/6 "2024-03-21T18:22:17Z")
Nice, thanks for the update @Simon_White 😊 Just an additional note on fiat balances that might save you time in the future - none of the fiat will be included in any of your reports, they only include crypto, so as long as you have the acquisitions correct for your tokens/coins it’s not really an issue. We fully understand that people who want to use Koinly for portfolio tracking purposes may want the fiat to be correct too though, so I’ve marked your answer as the solution for anyone in a similar situation. 👍🏻