*Once I bought a Plan from Koinly, my Chat Box disappeared. Is this normal? I can’t find a way to turn it back on and found it useful as questions asked in the Chat box got answered but questions to the Email contact aren’t answered very promptly.
Well, it’s been over a week and all the support people should be back at work by now and there’s still no Chat Box. I think this might be a bait and switch operation. Koinly makes you think you will have great support while evaluating their software and then once you purchase it, the support disappears. I have sent emails to their Support email and am gettting zero response. All in all, it sucks!
i think this is when they are “offline”, perhaps as staff are on leave. I am having the same issue atm.
Good to know others are having the same issue. My problem seemed connected with my purchase of a Koinly Plan. As long as I was using Koinly in an evaluation mode, the Chat box was always there and worked well for me.
yeah I hope Koinly will look to improve the way they interact with customers as at the moment it is really disjointed.
I have made several posts and rarely get responses, I have made several chat requests and a few have gone unanswered or took days to get a response
I bought the plan for my wife and I. I see now that the chatbox has dissappeared. I hope they can fix asap or that they come back from vacation.
I am sure they will be back up and running soon, and invest in recruiting support staff for in the longer term.
1/16/2021…Chat Box is back! No Explanation for why it disappeared in the first place tho’.