Can't import file from xumm

Describe the problem:
Keep getting unknown file when importing file

Which exchange/wallet is this regarding?
From xumm wallet

How did you import data into this wallet?
Used xumm transaction exporter and downloaded file to downloads, then share to One drive, then to documents, then to xumm folder.
When I import file, always get Unknown file, proceed to map file

What have you tried to fix this so far?
Tried changing name on file, looked at file after download to check format, all in columns.
Why does this have to be so hard and frustrating?

Hi @Mark_Poulier,

Please follow the guide below to export your CSV file from XUMM:

https://koinly.io/integrations/xumm-wallet/

The file should be imported with no errors.

Once you have done this, if you run into issues, please reach out to our Support team to see what the issue is.