Btc ledger wallet not syncing

Koinly Support
1

CAN’T RESOLVE ISSUES WITH TRANSACTION FEE. THIS LEDGER WALLET IS NOT SYNCING NOW

Wallet: LEDGER NANO X (Bitcoin (BTC))
Transactions: 2 SHOWING ON KOINLY - SHOWING 4 ON LEDGER
Imported with: API

THE FOLLOWING ISSUES MAY BE AFFECTING THIS WALLET:

  1. No airdrops/forks found

There are no airdrops/forks in this wallet. If you have never received any airdrop or fork into this wallet then you can ignore this. However, if you did receive some forked or airdropped coins then you should import these transactions too.

  1. No crypto withdrawals found

There are no withdrawals in this wallet. If you have never withdrawn funds from this wallet then you can ignore this. However, if you did withdraw funds then you should import your withdrawal history too.

  1. No trades found

There are no trades in this wallet. If you have never traded on this wallet then you can ignore this. However, if you did trade then you should import your trade history too.

Wallet: Bitcoin (BTC) LEDGER (Bitcoin (BTC))
Transactions: 2
Imported with: API

  1. No airdrops/forks found
  2. No crypto withdrawals found
  3. No trades found
1 Like
2

Hi Cameron,

The BTC API seems to be having some issues atm but we are working on fixing it.

However, it sounds like you might be syncing your public address instead of the xpub/ypub key.
See this article for more info on this:
https://help.koinly.io/en/articles/4496457-exporting-xpub-from-brd-jaxx-other-wallets

Best regards,
Petur

3

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