# Bitbay exchange integration - not working

**URL:** <https://discuss.koinly.io/t/bitbay-exchange-integration-not-working/5415>\
**Category:** Koinly Support\
**Created:** [June 7, 2021, 11:14am UTC](https://discuss.koinly.io/t/bitbay-exchange-integration-not-working/5415 "2021-06-07T11:14:29Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Krypto\_Roger](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/krypto_roger/32/606_2.png) [@Krypto\_Roger](https://discuss.koinly.io/u/Krypto_Roger)\
**Post date:** [June 7, 2021, 11:14am UTC](https://discuss.koinly.io/t/bitbay-exchange-integration-not-working/5415/1 "2021-06-07T11:14:30Z")

</div>

**Describe the problem:**  
Bitbay neither API nor CSV import is not working

**Which exchange/wallet is this regarding?**  
Bitbay

**How did you import data into this wallet?**  
via API I am getting error about Beta access  
via CSV was not recognized

**What have you tried to fix this so far?**  
create new api access  
download new csv files and upload  
both without success

please help me

---

<div class="post-metadata">

**Author:** ![Anakin\_Koinly](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/anakin_koinly/32/2943_2.png) [@Anakin\_Koinly](https://discuss.koinly.io/u/Anakin_Koinly)\
**Post date:** [June 8, 2021, 7:01am UTC](https://discuss.koinly.io/t/bitbay-exchange-integration-not-working/5415/2 "2021-06-08T07:01:13Z")

</div>

Hello Roger,

The Beta access API isn’t available yet except for a test group that are helping our developers. The CSV does work, there is no issue with that except the mapping that might be wrong. You can take a look at our tutorial video to help with CSV file imports below.

[![](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/2X/5/518c2e0d36d8702ed603260f0a303efa316afd5f.jpeg "How To Import Crypto CSV FAST With Koinly") ](https://www.youtube.com/watch?v=Rq0OlxtWCD8)

Kind regards,

Anakin

---

<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\
**Post date:** [November 2, 2021, 1:36pm UTC](https://discuss.koinly.io/t/bitbay-exchange-integration-not-working/5415/3 "2021-11-02T13:36:05Z")

</div>

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.