Be aware. I just received a inbox from “Ralph_Koinly”. They are asking you to describe the problem + your wallet private key…
His message:
Welcome to the Discuss community and thank you for your stellar patience with us!
Kindly fill the Request Form for further assistance on this issue.
Thanks for posting!
We are aware that some users are using the platform to impersonate Koinly staff. We will be suspending these users indefinitely, and also paying closer attention to sign-ups.
For those that come across this post, below are genuine Koinly employees who are currently active on the forums and will never ask for your seed phrase!