# APIs not working and Ledger Nano not being updated

**URL:** <https://discuss.koinly.io/t/apis-not-working-and-ledger-nano-not-being-updated/6255>\
**Category:** Koinly Support\
**Created:** [July 23, 2021, 11:42am UTC](https://discuss.koinly.io/t/apis-not-working-and-ledger-nano-not-being-updated/6255 "2021-07-23T11:42:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![dtOth](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/dtoth/32/2314_2.png) [@dtOth](https://discuss.koinly.io/u/dtOth)\
**Post date:** [July 23, 2021, 11:42am UTC](https://discuss.koinly.io/t/apis-not-working-and-ledger-nano-not-being-updated/6255/1 "2021-07-23T11:42:05Z")

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Hello,

I bought about four tax years so far and looks good. However, my 2021 year is now a mess.

the Bitrue API key doesn’t work, no matter what I do, as well as the [CEX.IO](http://cex.io/), Poloniex and Kukoin ones… “access denied”

Furthermore, Koinly wasn’t recognizing my Ledger Nano S, and was registering transfers to it as “withdrawals.” When I went in to manually fix this, it now displays that I have a much higher balance on my Ledger.

Not sure what to do about this all, but it’s a mess.

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**Author:** ![sraftery](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/sraftery/32/3405_2.png) [@sraftery](https://discuss.koinly.io/u/sraftery)\
**Post date:** [July 25, 2021, 8:40am UTC](https://discuss.koinly.io/t/apis-not-working-and-ledger-nano-not-being-updated/6255/2 "2021-07-25T08:40:36Z")

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You might need to enter the ‘xpub’ address for your Nano wallet.  
You can find this in Ledger Live, under the Advanced tab

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<div class="post-metadata">

**Author:** ![dtOth](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/dtoth/32/2314_2.png) [@dtOth](https://discuss.koinly.io/u/dtOth)\
**Post date:** [July 27, 2021, 6:30pm UTC](https://discuss.koinly.io/t/apis-not-working-and-ledger-nano-not-being-updated/6255/3 "2021-07-27T18:30:26Z")

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Hi!  
Thanks for the reply. I just thoroughly checked all tabs on my ledger live, and I see none that say “Advanced.”

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**Author:** ![sraftery](https://yyz2.discourse-cdn.com/flex052/user_avatar/discuss.koinly.io/sraftery/32/3405_2.png) [@sraftery](https://discuss.koinly.io/u/sraftery)\
**Post date:** [July 27, 2021, 10:07pm UTC](https://discuss.koinly.io/t/apis-not-working-and-ledger-nano-not-being-updated/6255/4 "2021-07-27T22:07:43Z")

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Click ‘Accounts’, then select the account you are looking at, then the Spanner icon in top right corner to Edit the account, then Advanced

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**Author:** ![system](https://canada1.discourse-cdn.com/flex052/uploads/koinly_app/original/1X/7ac58e5593a7122893d066794a7254dcdb5ddb31.png) [@system](https://discuss.koinly.io/u/system)\
**Post date:** [September 25, 2021, 10:08pm UTC](https://discuss.koinly.io/t/apis-not-working-and-ledger-nano-not-being-updated/6255/5 "2021-09-25T22:08:30Z")

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