Adding public keys to wallets. creates a new blochain wallet

Koinly Support
1

Describe the problem:
go to auto synce, must add public keys, no problem, follow the steps. select the coin, and it works but it doesnt go into my wallet, just creates a new one. so like bitcoin or ETH or solana, multiple blockchain wallets are made exterior of my coinbase wallet ( says 0 transactions) the data is good, the keys are all good. but cant add it to the wallet?

Which exchange/wallet is this regarding?
Coinbase wallet, Exodus, im sure any wallet. only need those

How did you import data into this wallet?
folowed steps to add public keys, yes they are Xpub. the data is correct.

What have you tried to fix this so far? delted and re tried it.

2

Hey - I am not sure if I am fully understanding you here, my bad!

Can you open a support ticket so we can see the account?

You an email support@koinly.io or open a chat when logged into the website!

3

hey i emailed support , i included 7 labeled photos as well. your user name is in the subject line. thank you

4

@andrew_l,

Thank you very much! The support team will connect as soon as possible to move the ball forward and investigate the issue.

We appreciate you confirming, brother Andrew!

Have an awesome day!